Customer Service

To contact our customer service department by phone from within the U.S. or Canada, you may call us toll-free at 1-800-519-2814. Our hours of operation are Monday through Friday from 8:00 am to 5:00 pm Eastern Time (EST). For international customers please email us. PLEASE NOTE: We get a lot of spam emails and we cannot guarantee that we would receive your email. We prefer all contact be via our telephone.

You may also contact us at by submitting our contact form or by mail at:

We Are Pride
Attn: Customer Service
6201 Johns Rd, Suite 9
Tampa, FL 33634

 
Estimating Your Delivery Time
Orders are typically shipped out the same day the order is placed as long as the order is placed by 1:00 EST Monday through Friday. If it is after 1:00 EST and you need your order to go out right away, please call our customer service department at 800-519-2814 and we will make every effort to get it out for you that day. After the order has shipped, delivery occurs on average within one to seven business days (based on your location within the United States). Because we are based in Tampa, FL our east coast orders take around 1-3 days, while west coast orders take around 5 business days. You can go to the FedEx website at www.fedex.com or the United States Postal Service website at www.usps.com and select calculate time to estimate your shipping time. Add your zip code and our zip code (33634) and it will provide an exact shipping time. International and Canada orders will take on average 5-10 business days.

 
Deliveries
All of our packages will be shipped out via the shipping method you choose during checkout: FedEx, UPS or United States Postal Service. All packages will be left at your residence or business without requiring a signature unless your order is over $500 or you contact us and request a Delivery Confirmation Signature. When you purchase something on our website and your order total is under $500 you are releasing us from any liability associated with leaving the package at your residence. For all shipping methods, if the shipping provider's website claims it has been delivered and you have not received it, you are responsible for contacting the shipping company and filing a claim. If you place an order, we ship it and then you refuse delivery, you are still responsible for paying the shipping charges as well as any charges we incur to return the package to our warehouse.

 
Correction of Errors and Inaccuracies; Limitations on Quantity
The information on this website may contain typographical errors or inaccuracies due to human error. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not 100% satisfied with your purchase you may return it with the original packing receipt within 30 days of the order date for exchange or refund. Please see the Returns and Exchanges section below for more information.

 
Promotions and Coupon Codes
Coupons are only valid for full priced merchandise and cannot be applied to sale merchandise. Only one coupon code can be used per order. Promotions are limited to a time period and cannot be applied to previous orders, only new orders. Each coupon code is valid for one use only. You cannot use multiple coupon codes at the same time.

 
Free Shipping Promotion
Free shipping will be automatically applied to all orders over the dollar amount specific on the home page, no web code needed. Offer is good for free standard shipping, smart post shipping, or priority shipping (whatever is the least expensive and at the discretion of Fundraising For A Cause) if shipping to a street address or a PO Box address in the contiguous US or a PO Box (but not a street address) in the following US territories: Military addresses/APOs, AK, HI, PR and some rural areas. Not valid on any express or rush shipping service. Not valid on international orders or on previously purchased merchandise. Offer may be cancelled or shipper provider may be modified or changed at any time (i.e. on order confirmation shows fedex and we change and ship it USPS). In the event that merchandise is returned, customer is responsible for paying all shipping charges to return the item.

 
Returns and Exchanges
Items other than custom and closeout products may be returned for a full refund of the product's cost within 30 days of purchase as long as all items are contained in the original pack (example: you order one pack of 12 bracelets all 12 bracelets must be in the pack to be returned) and in its original packing (each bracelet must be sealed in its original poly bag). We do not accept jewelry returns if the jewelry has tarnished. All of our jewelry is sterling silver plated and does not contain any lead or nickel. Tarnishing is a natural occurrence that will occur within 3-6 months. Any silver polish in the grocery store will polish the silver to new. Items for return or exchange must arrive in their original condition. For any item that is exchanged or returned, the customer will be responsible for paying the shipping costs to ship the new product to them or return the product. Please allow 5-7 days after we receive the return for the credit to appear on your credit card.

For your protection, we suggest using a shipping service that provides tracking information, delivery confirmation, or signature-required delivery for breakable and high value returns, and that you insure the package for the value of the item(s) enclosed.

If an international order is refused or the person fails to pay the duties and the taxes to receive the goods and therefore the product is returned to us within a 30 day period the shipping cost, plus the fee to return the product to us and a 10% restocking fee will be subtracted from the order. We do not accept returns outside the 30 day return window.

We cannot accept returns of items that do not have their original packing slip(s) or is not returned within 30 days of the date it was ordered. You can return the merchandise to:

We Are Pride
Attn: Returns
6201 Johns Rd, Suites 9
Tampa, FL 33634

 
Jewelry Items
Please be aware that all of our jewelry is sterling silver plated and will tarnish over time. This is a natural occurrence and the jewelry can be cleaned using silver polish that is available at any grocery store.

Order Cancellation
All order cancellations must be placed over the phone. If you placed an order and want to cancel it, call us at 800-519-2814. We do not receive order cancellations via email as we pack and ship the same day.

 
If We Made An Error With Your Order or It Arrives Damaged
In the event that a problem with your merchandise is the result of our error, we'll pay return shipping costs for an exchange (no charge to re-ship your correct item). If your item is damaged, we will arrange to have a replacement item re-sent via FedEx Ground. If there was an item left out of your order, we will send the item(s) to you via FedEx Ground. If you need the item(s) faster, you will be responsible for paying the difference between FedEx Ground and the faster shipping service (overnight, second day, 3 day). We will not reimburse you for any shipping costs should you choose not to keep the item. Please email us at [email protected] or call us at 800-519-2814.

 
Sales Tax
We are required by law to charge sales tax on all orders shipping to the state of Florida (U.S.).

 
International Orders
All orders placed outside the US, you will be responsible for any government/duty charges that your government charges when the package is delivered to you. You can check with FedEx, UPS and USPS to see what those charges will be before you place your order. You will have to pay those fees before the shipping company will release the merchandise to you. If we ship the product to you and you refuse the package, you will be responsible for not only paying the shipping charges for us to ship your package to you but also the shipping charges for the package to be returned to us.

 
Images/Photographs
All of the images and photographs are the property of Your Wholesale Source, Inc. and cannot be copied, transferred or used without the written permission from Your Wholesale Source, Inc. Your Wholesale Source, Inc. does not allow other sites, customers and organizations to use our photographs to sell our products. If you purchase our products you must take and use your own photographs.  For more information go to our terms and conditions page.

 
Where you Can Sell Our Products
If you purchase our products for resale, you are not allowed to sell our products on any 3rd party websites such as Amazon, Google Shopping Actions, Etsy, Ebay.  If reselling our products, they can only be sold on non 3rd party websites, at events, for individual fundraising and in brick and mortar stores.  For more information go to our terms and conditions page.

 
Reproducing Our Product
Under no circumstance is ANYONE allowed to reproduce our products, or use our trademarks without prior written approval. If we find anyone using our trademarks or artwork we will pursue legal action. Our products are designed by us and you can only purchase our products from us.

 
"Close Out" Products
Close out products are items that we are selling at a deep discount price as we will not be carrying that item any more. If you purchase close out items you WILL NOT be able to return these items. All Sales are Final!

 
"Out of Stock" Products
We make every effort to keep products in stock at all times. "Out of stock" products are typically re-stocked within 1-4 weeks, depending on the location of the product's supplier. We apologize for any inconvenience. If you order out of stock items, the item will ship the same day it arrives in our warehouse. If you have ordered other items besides the out of stock item, those items will ship immediately and then the out of stock item will ship when it arrives at no additional cost to you.

 
Minimum Order Requirements
We have no minimum order requirements to get our low wholesale prices. Our products can be used for any purpose (giveaways, prizes, resale). They do not have to be used for fundraising purposes and you do not have to donate any portion to a cause.

Purchase Orders
Purchase orders are accepted from schools, universities, hospitals and government agencies. Please contact us by phone or e-mail for detailed instructions on purchasing merchandise with purchase orders. Purchase orders should be faxed to 813-839-5631 or emailed to [email protected]